Commercial Frozen Yogurt Machines | FAQ
Q: What is the warranty on the Donper soft serve machines?
A: The most ideal soft-serve machines for self-serve & full-serve concepts.*.
The Donper America Platinum Warranty
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1 Year Parts - 1 Year Labor
- 2 Years Electrical Components
- 5 Years Compressors
- 25 Years Shell and Hopper Assembly
| Parts | Labor | Electrical Components | Compressors | Shell & Hopper Assembly | |
|
Donper America Platinum Warranty |
1 Year | 1 Year | 2 Years | 5 Years | 25 Years |
| Taylor | 1 Year | 30 Days | 1 Year | 5 Years | 1 Year |
| Stoelting | 1 Year | 1 Year | 1 Year | 5 Years | 1 Year |
| Wellspring | 1 Year | 1 Year | 1 Year | 1 Year | 1 Year |
Q: Do you carry replacement parts?
A: Yes. Donper America has partnered with Heritage Food Service Group to provide the best parts availability and customer service in the industry. Since 1987, Heritage has become the largest Supplier of Replacement Parts for commercial cooking, kitchen, and refrigeration equipment in the food service industry.
Heritage is also partnered up with an impressive list of over 8000 quality commercial restaurant and refrigeration service providers across North America. Donper America customers can be rest assured knowing that Heritage's extensive service network will be able to provide immediate responsiveness for any technician call needs.
For more information on Heritage Food Service Group: http://www.hfse.com
Q: Does Donper America offer any post-sales support?
A: Absolutely! What Donper America does which no other soft serve machine manufacturer offers, is a dedicated technical support line for all your equipment troubleshooting and questions. Donper America is dedicated to not only providing the highest quality refrigeration equipment, but they are also dedicated to exceptional customer service and technical support, well beyond the initial sale.
Donper America technicians can be reached through email and, or phone. Please email support@donperamerica.com or dial 1-888-998-2726 Ext. 2 to connect to one of Donper America's expert technicians.
Q: Does FYS offer any other equipment for my frozen yogurt concept?
A: Yes. As an authorized Metalfrio dealer and Cafe Cartel Representative, Frozen Yogurt Solutions provides full, turnkey equipment packages for your business. Our comprehensive equipment packages include frozen yogurt machines, reach-in refrigerators & freezers, refrigerated toppings bars, 3-compartment sinks, and state-of-the-art point of sale systems. Contact us today for an equipment consultation.
Q: Does FYS offer any consultative services?
A: Yes. Our team of Frozen Yogurt Specialists can assist in the following areas:
-
Preliminary initial consultation - Logo and branding development
- Operational planning review
- Strategic site selection
- Site layout review
- Preferred supplier recommendations
- Turnkey equipment sourcing
- Onsite start-up support
- Creative marketing support
Q: Can you customize the look of the machine with our logo?
A: Yes. We offer full, 3-piece customized graphics kits with your company logo and colors to add a unique, personalized design to your frozen yogurt machines.
Our team of graphic designers will create an eye-catching design that will set your store apart from the rest. Give us a call to learn more about how we can customize your Donper frozen yogurt machines.
*The Platinum Warranty is valid to U.S. users only located within the lower 48 states. Some restrictions apply.
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